Refund policy

At Alaa Dashti Choice, we strive to provide a smooth and efficient shopping experience for our customers. Below are our policies regarding shipping, delivery, and returns. Please read this carefully before placing an order.

Shipping Policy

1. Shipping Rates & Delivery Times

We offer shipping across Kuwait and internationally. Shipping rates and delivery times vary depending on your location and the delivery method you choose at checkout.

  • Domestic Shipping (within Kuwait):
    • Standard Shipping: 1-3 Business days | [2.5KD]
  • International Shipping:
    • Delivery Time: 4-7 Business days | [7KD]

Note: Shipping times may be affected by external factors such as customs processing, holidays, and weather conditions.

2. Order Processing Time

  • Orders are processed within 1-2 business days after your order has been placed.
  • You will receive a confirmation email with tracking information once your order is shipped.

3. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email. You can track your order through the provided carrier service.

4. Customs, Duties & Taxes

For international orders, customs fees, duties, and taxes may apply depending on your country’s regulations. These fees are not included in our shipping costs and are the responsibility of the buyer.

Returns & Exchanges

At Alaa Dashti Choice, we want you to love your purchase. If you are not completely satisfied, we are happy to accept returns under the following conditions:

1. Return Eligibility

  • Items, Sale items, gift cards, and personal care items (e.g., makeup) are non-returnable unless they arrive damaged or defective.

2. Exchanges

  • We offer exchanges for different sizes or colors, subject to stock availability.
  • If you wish to exchange an item, please contact our customer service team to check availability.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@alaadashtichoice.com or on our instagram page @alaadashtichoice. Include your order number, a description of the issue, and photos of the damaged product. We will arrange for a replacement or refund.

Contact Us

If you have any questions about shipping, returns, or exchanges, please feel free to contact us at:

  • Email: info@alaadashtichoice.com